Delivery Details

We aim to process orders received by 12.30pm on the same working day, but please bear in mind the time difference. Our couriers collect our packages Monday to Friday between 13.30pm and 14.00pm.

If you live outside the UK. Some orders are shipped with Tracking Numbers and require a signature on delivery. This helps to ensure you receive your order and that a responsible adult signs for it. Some postal services share their Tracking Facility, for example, in the US it is possible to track your order on www.usps.com using the Tracking Number we send you. USPS is not always the fastest service for delivery and updating but they try their best! National Postal Services in a range of other countries also offer a Tracking service.

UK retail orders in the sum of £30.00 and more will be sent out with a tracked service at no extra cost which will require a signature and provide proof of delivery.

We have implemented a cost-by-weight system to try and make the prices fairer, especially for small orders. The UK postage rate is from £1.85. We can usually send smaller orders containing 10ml bottles at the Large Letter rate, but anything bigger means it has to go at the Small Packet rate which is substantially higher and starts from £3.30. Orders over £30.00 will normally be sent by Signed For Delivery at no extra charge.

We are required by law to charge VAT on all UK and EU postage prices because we are VAT registered and trading as a UK business.

Postage charges and options should be shown in your basket and at checkout so you know the cost in advance.
If you have any queries please email us.
If you are interested in bulk purchases please submit an enquiry via our Trade Page.
Please click the following link to view a copy of the https://www.royalmail.com/sites/royalmail.com/files/2023-04/royal-mail-business-price-guide-april-2023-v4.pdf and you will see the latest costs.

If you are outside the UK, we use the 'Europe With Tracking & Insurance' or 'Outside Europe With Tracking & Insurance' options, otherwise we could not be held responsible for uninsured lost mail.

Royal Mail rules state that we cannot file a claim for loss unless at least 21 working days (for items posted to Europe) or 25 working days (for items to the rest of the world) have passed from the due delivery date. To file a claim, the item must be shipped using the Tracked & Insured option at checkout.

We use Royal Mail, DHL and Pallet Freight companies for deliveries.
Options will be shown on your basket page.

Next Day UK delivery is available on all orders where the following criteria have been met:

* The order is placed before the 13.00pm cut off time.
* All items on the order are in stock and available for delivery.
* Cleared funds have been received in full for the order total.
* Delivery is to a UK mainland address, * post code restrictions might apply.
* Applies to next working day, excludes bank holidays and Sundays.

* Some Postcodes in Scotland might not covered by Royal Mail Next Day service.

Click here for Royal Mail Next Day Coverage

Please see our Terms and Conditions for full details regarding lost mail etc.